Shipping & Delivery

All orders are processed within 1-3 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

SHIPPING TIME

In general, it takes 2-7 days to fulfill an order, after which it’s shipped out from our warehouse at 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA

Locations: United States, Canada

DOMESTIC SHIPPING RATES AND ESTIMATES FOR PRINT-ON-DEMAND PRODUCTS

The production time for an order depends on various factors, including the time of year, product availability, and order size.

The shipping time depends on your location, but typical shipping times are:

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 45 days of getting your shipping confirmation email, please contact us at support@luxebestbuys.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your customer satisfaction is our #1 priority. We want you to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customers will receive a purchased item on time and as described.

Our primary goal is making your customers happy, so everyone who shops with you receives the following guarantees:

• Refund if the item is not as described or damaged;
• Refund minus the shipping cost if your customer does not want the product they received. You must return the item at his expense to our warehouse and the item must be unused.

How do refunds, returns, and exchanges work?

• If you report a damaged or incorrect product, you are required to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
• If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
• Missing order: In case a package is delivered (based on tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly and contact us.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

How do I request a refund, return, or exchange?

Handling returns is an essential part of running a business. We are here to help! We have put together the following steps to make this process easier:

1. In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luxebestbuys.com and include the evidence if required.
2. You must return the product and provide a tracking number.
3. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
4. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.

5. CONTACT US

If you have any further questions, please don’t hesitate to contact us at support@luxebestbuys.com,

Telephone: +1 (343) 596-0123