Refund and Returns Policy

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Luxe Best Buys (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of https://luxebestbuys.com

*You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page or by emailing us at support@luxebestbuys.com.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

• A full refund if there is something wrong with the order
• A full refund if your order does not arrive within the guaranteed time (45 business days not including 5 business day processing time)
• A full refund if the item is not as described

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Refund processing time takes approximately 5-10 business days, depending upon the bank.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly use Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!